This policy applies to physical products purchased from Inch Gamers at inchgamers.com, including indie gaming products and handheld and retro gaming accessories. Return options depend on the item, the reason for the return, any relevant product information, and applicable consumer protections. Nothing in this policy limits your mandatory rights concerning faulty, damaged, incorrectly supplied, or otherwise nonconforming goods.
Return Conditions
Please contact us promptly if you would like to return an item. Contact us to confirm the return timeframe and arrangements that apply to your order; this policy does not set a fixed return window.
For a change-of-mind return, items should generally be unused, in reasonably good condition, and accompanied by their included accessories and original packaging where applicable. Please retain these materials where possible. These general conditions do not override your applicable rights, including any right to inspect an item or seek a remedy for a fault.
Depending on the nature of the item, relevant product-page information, and applicable rules, certain products may have return restrictions. Examples, where applicable, include personalized or custom-made items, sealed hygiene-sensitive products that have been unsealed, and consumable or perishable goods. These restrictions do not mean that all games or gaming accessories are non-returnable, and they do not remove applicable rights relating to faulty or incorrectly supplied goods.
How to Request a Return
- Contact us at https://inchgamers.com/contact-us/ with your order number, the item you wish to return, and the reason for your request. If there is a problem with the item, include a description and photos where helpful.
- Wait for return instructions. We will confirm the arrangements applicable to your order, including where to send the item and any relevant shipping requirements. Please do not send your return to an assumed address.
- Pack the item securely and send it according to the instructions provided. Include any requested order details so we can identify your return, and retain proof of postage and tracking where available.
- Once the return arrives, we will inspect it and review it against the return reason and applicable requirements.
- We will let you know the outcome and arrange any refund or other appropriate remedy.
Contacting us first helps avoid unnecessary shipping costs and delays. This process does not limit any mandatory rights you may have.
Refunds
Where a refund is due, it will generally be issued to the original payment method. If that is not possible, we will contact you to discuss an appropriate alternative.
We will confirm the refund arrangements after reviewing your request and, where a return is required, inspecting the returned item. The time it takes for funds to appear in your account may also depend on your bank, card issuer, or payment provider.
The amount refunded, including the treatment of any original delivery charges, will depend on the reason for the return, the circumstances of the order, and applicable rules. We will explain any relevant adjustments.
Return Shipping Costs
Responsibility for return shipping costs will be confirmed based on the return reason, the condition of the item, and applicable rules. Please contact us before arranging or paying for return shipping so we can provide the appropriate instructions.
Returns involving faulty, damaged, or incorrectly supplied items are assessed separately from change-of-mind returns. Any shipping arrangements will respect your applicable consumer rights.
Exchanges
Exchanges may be available depending on stock, the condition of the item, and the circumstances of your request. Please contact us before sending an item back to confirm whether an exchange is possible and how it should be arranged.
Faulty, Damaged, or Incorrect Items
If your item arrives damaged, appears faulty, or is not what you ordered, please contact us as soon as reasonably possible with your order details and a description of the issue. Photos of the item and packaging can help us assess the problem, where available.
We will review the issue and confirm the appropriate next steps, which may include a return, replacement, repair, or refund, depending on the circumstances and your applicable rights. General change-of-mind conditions and product-specific return restrictions do not exclude remedies you are legally entitled to receive.
Contact Us
For return requests, refund questions, or help with an order, please use our contact page: https://inchgamers.com/contact-us/.
