This policy explains how Inch Gamers handles personal information in connection with its website, online store, customer accounts, orders, and customer support. It applies to information provided or collected when you browse our store, purchase indie games or handheld and retro gaming accessories, create an account, or contact us.
This policy does not cover the independent privacy practices of third-party websites or services you may access through our website. Please review their privacy notices when using those services.
Information We Process
The information we process depends on how you interact with our store and which services you use. It may include:
- Contact information: Your name, email address, telephone number, and billing or delivery address, as needed to handle your purchase or inquiry.
- Order and delivery information: Products purchased, order details, delivery instructions, shipment information, and records relating to returns, refunds, or other order requests.
- Account information: If you create an account, the information needed to establish and maintain it, along with associated preferences and order history.
- Payment-related information: Depending on the payment method, payment services may process the details necessary to complete your transaction. We may receive payment status, transaction references, or other information needed to reconcile payments and handle refunds. The payment information available to us depends on the payment service used.
- Communications: Information you include when contacting us, such as questions, feedback, and details needed to resolve an issue.
- Technical and usage information: Depending on the services and settings in use, the website may process information such as your IP address, browser type, device information, pages visited, and interactions with the store.
If you choose not to provide information needed for a particular service, we may be unable to complete your order, create your account, or respond fully to your request.
How We Use Information
We use personal information as appropriate to:
- Process and fulfill orders, confirm purchases, and manage returns and refunds.
- Coordinate payments, shipping, and delivery with relevant service providers.
- Maintain customer accounts and provide order-related communications.
- Respond to inquiries and provide customer support.
- Operate, maintain, and troubleshoot the website and checkout experience.
- Protect the website, customers, and transactions against fraud, misuse, and unauthorized access.
- Understand and improve the shopping experience, where permitted by applicable law and relevant privacy choices.
- Maintain necessary business records, resolve disputes, and meet applicable legal obligations.
Where applicable law requires a legal basis for processing, that basis may include performing a contract with you, complying with legal obligations, pursuing legitimate interests such as secure and reliable store operations, or obtaining your consent. The basis depends on the information and purpose involved. Where processing relies on consent, you may withdraw it as described below.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to support features such as shopping carts, account sessions, checkout, and saved preferences. Depending on the services enabled, these technologies may also help assess website performance and understand how visitors use the store.
You can manage or delete cookies through your browser settings. Where the website provides cookie controls, you can also use those options to manage relevant preferences. Where required by applicable law, non-essential technologies are subject to your consent. Blocking certain cookies may affect the availability or operation of store features.
When Information Is Shared
We may share information with third parties where necessary for the purposes described in this policy. Depending on the services used, these parties may include:
- Payment service providers: To process payments, confirm transactions, handle refunds, and help prevent payment fraud.
- Shipping and logistics providers: To fulfill orders, deliver purchases, and address delivery issues.
- Hosting and technical service providers: To operate, maintain, support, and secure the website and related services.
- Analytics providers, where used: To help understand website usage and improve performance, subject to applicable requirements and privacy choices.
- Professional advisers or relevant authorities: Where reasonably necessary to meet legal obligations, resolve disputes, protect rights, or respond to valid legal requests.
Information shared should be limited to what is appropriate for the relevant purpose. Some providers, including payment and delivery services, may also process information under their own privacy policies and legal obligations.
International Processing
Depending on the locations of the service providers involved, your information may be processed outside your country or region, where privacy laws may differ. Where such processing is subject to legal transfer requirements, applicable safeguards must be used.
How Long Information Is Kept
We retain personal information only for as long as needed for the purposes for which it is processed, including fulfilling orders, providing support, maintaining necessary records, resolving disputes, and meeting applicable legal or contractual obligations.
Retention periods depend on the type of information, the service provided, and relevant legal requirements. When information is no longer needed, it should be deleted or anonymized, subject to applicable retention requirements.
Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Request access to the personal information held about you.
- Ask for inaccurate or incomplete information to be corrected.
- Request deletion of your personal information.
- Request restrictions on certain processing or object to certain uses of your information.
- Receive certain information in a portable format, where applicable.
- Withdraw consent where processing is based on your consent, without affecting the lawfulness of processing carried out before withdrawal.
- Raise a concern with the relevant data protection authority.
These rights may be subject to exceptions and conditions. For example, some order records may need to be retained to meet legal obligations or resolve disputes. We may need to verify your identity before responding to a request and will respond as required by applicable law.
To ask about your information or exercise an applicable right, use the contact page linked below. You can also manage cookies through your browser and any relevant options provided on the website.
Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. The measures appropriate to particular information depend on its nature and the risks involved.
No website, transmission method, or storage system can be guaranteed completely secure. Please keep your account credentials confidential and avoid including unnecessary sensitive information in messages to us.
Changes to This Policy
We may update this policy to reflect changes to the store, our information practices, or applicable requirements. The current version will be posted on this page. Where required by law, we will provide additional notice or request consent for relevant changes.
Contact Us
If you have questions about this policy, our handling of personal information, or your privacy rights, please contact Inch Gamers through our contact page: https://inchgamers.com/contact-us/.
